My Reading

Privacy Policy

Lowri Beck Services Limited (‘Lowri Beck’) collects Meter readings on behalf of energy suppliers through our website www.myreading.net (‘the Website) and your use of the Website is at all times subject to our Terms of Use.

The Website is controlled by Lowri Beck, who is the data processor for the purpose of the Data Protection Act 1998 (‘the Act’). Lowri Beck is committed to protecting the privacy of the personal information you provide us on the Website. We believe it is important for you to know what information we collect and how we treat the information you share with us. The following policy will explain how your personal information will be treated as you use the Website and its features.

Information we may collect from you

'Personal Information' includes your name, physical address, e-mail address(es), telephone numbers, employment details, and other similar information that you may provide to us which could identify you whether alone or in in conjunction with other information we may hold. We do not sell your Personal Information and the limited circumstances in which we may share your Personal Information are outlined below.

We may collect Personal Information from you on behalf of your energy supplier in circumstances such as;

When you complete forms or other such records (whether on initial registration with us, in the provision of further services, providing your meter readings or otherwise) on the Website;
If you contact us in writing, telephone, by email or by other electronic means we may keep a record of that communication;
Lowri Beck may from time to time ask you to complete surveys to use for research and service monitoring purposes, although you do not have to participate or respond to them;

The transmission of information via the internet is not completely secure. Although we will take all reasonable steps to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures to try to prevent unauthorised access including storing your electronic Personal Information on our secure servers.

It is your responsibility to ensure that the meter reading, Personal Information and data which you provide via the Website is accurate, correct and not misleading in any respect. Where we have given you (or you have chosen) a password to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We do not seek to collect Personal Information about children through our website and we are committed to protecting the privacy of visitors under the age of 18. Parents should supervise the online activities of their children, and consider the use of tools available from online services and software providers that help provide kid-friendly Internet environments.

How your information is used

The meter readings and Personal Information you provide to us are as a result of your energy supplier instructing us to collect that information on their behalf.

In each of the instances above, we may ask for your Personal Information in order to make the www.myreading.net website available to you and recognise your needs and to continue to make improvements in the experience provided to those visiting the Website. We may also contact you using the Personal Information which you have provided to us.

Your energy supplier (as controller of your Personal Information) may instruct us to contact you for the purpose of making available to you certain similar services, products, special offers and other marketing materials to those you have previously used or sought to use from us. Such communication may take the form of postal mail, telephone calls, e-mail and/or other methods of contact, but you will be able to 'unsubscribe' at any time by contacting your relevant energy supplier or as instructed in the communication.

As noted above, we are appointed by your energy supplier to collect utility meter readings on their behalf. Meter readings and other Personal Information provided via the www.myreading.net website are processed internally and then sent to your relevant utility supplier. We do not share this information with other outside parties other than those stipulated by the relevant utility supplier. Please note however, we do not accept any liability for the information which we pass on to such suppliers on your behalf, and you are encouraged to discuss such issues with your utility supplier.

The only other circumstances in which your Personal Data and meter readings may be transferred to third parties are where:

the third party is a member of our group i.e. a subsidiary or holding company as defined in current UK company law;
in the event that we sell or buy any business or assets, or our arrangement with your supplier comes to an end. Your energy supplier (as controller of your Personal Information we hold) may authorise or require us to disclose your Personal Information to the prospective seller, buyer or such other party of their choice;
if Lowri Beck or substantially all of its assets were to be acquired by a third party. in this case Personal Information about you processed on behalf of your Energy supplier may be transferred. In this instance the purposes for which your data would be processed would remain those contracted by your Energy supplier;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and/or other agreements with you;
any other circumstances in which you provide your consent to disclosure to the third party.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or to improve the user experience, as well as to provide information to the owners of the site.

The Lowri Beck www.myreading.net website does not use cookies to support the operation of the website.

Please note that third parties (including, for example, advertising networks and external services like web traffic analysis services) may also use cookies, over which we have no control. For further information about cookies please visit: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

Access to Personal Information (Subject Access Request)

The Data Protection Act 1998 (‘the Act’) gives you the right to access information held about you by your energy supplier (as the ‘data controller’ of your Personal Information). Your right of access can be exercised Directly with your energy supplier in accordance with the Act and guidance issued by the Information Commissioners Office. Any access request may be subject to a fee of £10.00 (or any other amount provided by law at the time your request is made) to meet your energy supplier’s costs in providing you with details of the information they hold about you.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page. If however you have any queries or concerns relating to this policy please contact us at amenddetails@lowribeck.co.uk or by writing to Data Protection Team, Lowri Beck Services Limited, Mayors Quay, Swan Meadow Road, Wigan, WN3 5BB.

Terms and Conditions of Use of www.myreading.net

ACCEPTANCE OF TERMS
- 1.1 Your access to and use of www.myreading.net ('the Website') and any Services referred to in Clause 2, is subject exclusively to these Terms and Conditions. You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website/Services you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.
- 1.2 We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.
THE SERVICES
- The Website may provide certain services including but not limited to communication facilities, on-line recruitment services and meter reading facilities ('the Services') designed to enable you to communicate with us and with others. Unless stated otherwise the Services are for your personal and non-commercial use only.
CHILD SUPERVISION
- We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
PRIVACY POLICY
- We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the Services you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. The information is used in accordance with our Privacy Policy.
USER ACCOUNT, PASSWORD AND SECURITY
- If a particular Service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service. You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will we be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder.
ACCEPTABLE USE
- 6.1 You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials ('the Content'), appearing on the Website belong to us absolutely.
- 6.2 In using the Website/Services you agree not to:
  - 6.2.1 use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;
  - 6.2.2 post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful;
  - 6.2.3 post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;
  - 6.2.4 threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;
  - 6.2.5 use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;
  - 6.2.6 make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another;
  - 6.2.7 collect or store personal information about others, including email addresses;
  - 6.2.8 advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility specifically allows such messages;
  - 6.2.9 impersonate any person or entity for the purpose of misleading others;
  - 6.2.10 violate any applicable laws or regulations;
  - 6.2.11 use the Website/Services in any manner that could damage, disable, overburden or impair the Website/Services or interfere with any other party’s use and enjoyment of the Website/Services;
  - 6.2.12 post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);
  - 6.2.13 attempt to gain unauthorised access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or any other means.
- 6.3 We have no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at our sole discretion, to remove any material that breaches these Terms and Conditions or is otherwise objectionable.
TERMINATION
- We have the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website/Services.
LINKS TO THIRD PARTY WEBSITES
- The Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we shall not be responsible for the content or availability of any such sites.
INTERNATIONAL USE
- You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
INTELLECTUAL PROPERTY RIGHTS
- 10.1 The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
- 10.2 We do not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The licence shall be terminated when such Content is deleted from the Services.
INDEMNITY
- You agree to indemnify and hold us harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against us by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by us in consequence of your breach of these Terms and Conditions.
DISCLAIMERS AND LIMITATION OF LIABILITY
- 12.1 Use of the Website/Services is at your own risk. The Website/Services are provided on an 'AS IS' and 'AS AVAILABLE' basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
- 12.2 To the extent permitted by law, we will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.
- 12.3 We make no warranty that the Website/Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.
- 12.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit our liability for death or personal injury as a result of our negligence.
- 12.5 Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
SEVERANCE
- If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
GOVERNING LAW
- These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.